AWL Canopies Warranty Terms

Structural and Hardware Warranty Information

At AWL Canopies, we continuously strive to give our customers exceptional service and value. Offering over 20 years in construction experience and the latest in innovative technology, AWL Canopies are reliable, robust, and tailored to each client’s unique requirements. The lightweight fibreglass construction supports better fuel consumption and a more significant load-carrying capacity.

The team at AWL Canopies are selective about choosing only the very best parts and construction materials for each of our canopy bodies, providing customers with the peace of mind that they are investing in a product that will stand the test of time.

This warranty is provided by: JOSKA PTY LTD trading AWL Canopies | P: 1800 295 295 | E: [email protected]

AWL Canopies has a range of canopies available to the market. Each canopy model is subject to its own warranty terms and conditions per the outline below.

AWLC” means Joska Pty Ltd trading as AWL Canopies ABN 17 601 446 280 of 5 Central Drive, Burleigh Heads, QLD, 4220.

AWL Canopies Warranty Registration Card” is an official form required to be completed by the Original Purchaser within 30 days of Product Handover.  Upon AWL Canopies Warranty Registration Card not being provided to AWLC, all warranties are void.

Authorised Dealer / Agent” means the firm or company which has been authorised by AWLC to sell AWLC Products.

Authorised Installer” means the firm or company which has been authorised by AWLC to install AWLC Products.

Authorised Warranty Agent” means the firm or company which has been authorised by AWLC to repair or fit AWLC Products.

Force Majeure Event” means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or International calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

Hardware Warranty Period” means 12 months from the date of purchase by the Original Purchaser or 20,000 km whichever comes first.

Original Purchaser” means the persons, firm, or company being supplied with products and / or services.

Product Handover” means the product has been collected by the Original Purchaser or receipted by a 3rd party, including Car Dealership, Freight Company, or Car Carrier.

Return Authorisation Form” is a form required to be completed by Original Purchaser at the submission of a warranty claim

Structural Warranty Period” means 5 Years from the date of purchase by the Original Purchaser or 100,000 km whichever comes first.

The above definitions and this policy also apply to the “AWL Canopies Warranty Registration Card.”

5 Year IX & IE Structural Warranty – Applicable to IX and IE series canopies only

AWLC makes the 5 Year Structural Warranty (IX & IE Structural Warranty) and a 1 Year Hardware Warranty (Hardware Warranty), to the Original Purchaser of the canopy manufactured by AWLC, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWLC within 30 days of purchase by the correct submission of an AWL Canopies Warranty Registration Card.


The Original Purchaser acknowledges and agrees that any warranties provided by the Manufacturer of their vehicle may be void as a result of AWLC supplying goods and services concerning your vehicle. It is the Original Purchasers responsibility to verify this with the provider of such warranties. AWLC will not be liable in any way for any claims or loss suffered in connection with any warranties provided by third parties, which cease to be valid or enforceable as a result of AWLC’s supply of the goods and services under these Terms.

IX & IE Structural Warranty

The AWLC 5 Year IX & IE Structural Warranty is subject to the terms and conditions set out below:

The AWLC 5 Year IX & IE Structural Warranty gives you the confidence to relax on the road, safe in the knowledge that our dealer and service network has you covered. AWLC warrants to the Original Purchaser that for five (5) years after the date of the IX or IE Product Handover from the AWLC factory to the Original Purchaser, that the IX or IE canopy body (fibreglass shell) and fibreglass doors, mounting rails and kit, canopy tray, rear undertray drawer (*subject to weight rating) shall be free from structural defects due to material or workmanship.

*The AWLC rear undertray drawer is subject to a maximum weight rating of 50kg carry capacity, with weight to be distributed evenly across the drawer by width and length. In the event this clause is not adhered to, the warranty is void.

The IX & IE Structural Warranty applies to the Original Purchaser and is not transferable. The IX & IE Structural Warranty applies to IX or IE canopies delivered after 1st December 2019. AWL Canopies purchased before this date offers a 3-Year Structural Warranty.

The IX & IE Structural Warranty applies to a structural defect which includes, structural failure of the fibreglass canopy and fibreglass doors, or structural failure of any parts glassed onto the above components.

This PDF document found here contains the necessary information used to register a new AWLC product for a warranty. AWLC makes the warranties to the Original Purchaser of the canopy manufactured by AWLC, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWLC within 30 days of purchase by the correct submission of this AWL Canopies Warranty Registration Card.

FORM DOWNLOAD LINK:

AWLC Warranty Registration Card

3 Year LE Structural Warranty – Applicable to LE series canopies only

AWLC makes the 3 Year LE Structural Warranty (LE Structural Warranty) and a 1 Year Hardware Warranty (Hardware Warranty), to the Original Purchaser of the canopy manufactured by AWLC, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWLC within 30 days of purchase by the correct submission of an AWL Canopies Warranty Registration Card.

The Original Purchaser acknowledges and agrees that any warranties provided by the Manufacturer of their vehicle may be void as a result of AWLC supplying goods and services with respect to your vehicle. It is the Original Purchasers responsibility to verify this with the provider of such warranties. AWLC will not be liable in any way for any claims or loss suffered in connection with any warranties provided by third parties, which cease to be valid or enforceable as a result of AWLC’s supply of the goods and services under these Terms.

LE Structural Warranty

The AWLC 3 Year LE Structural Warranty is subject to the terms and conditions set out below:

The AWLC 3 Year Structural Warranty gives you the confidence to relax on the road, safe in the knowledge that our dealer and service network has you covered. AWLC warrants to the Original Purchaser that for three (3) years after the date of LE Product Handover from the AWLC factory to the Original Purchaser, that the LE canopy body (fibreglass shell) and fibreglass doors, mounting rails and kit, canopy tray, rear undertray drawer (*subject to weight rating) shall be free from structural defects due to material or workmanship.

*The AWLC rear undertray drawer is subject to a maximum weight rating of 50kg carry capacity, with weight to be distributed evenly across the drawer by width and length. In the event this clause is not adhered to, the warranty is void.
The LE Structural Warranty applies to the Original Purchaser and is not transferrable. The LE Structural Warranty applies to LE canopies.

The LE Structural Warranty applies to a structural defect which includes, structural failure of the fibreglass Canopy and fibreglass doors, or structural failure of any parts glassed onto the above components.

This PDF document found here contains the necessary information used to register a new AWLC product for a warranty. AWLC makes the warranties to the Original Purchaser of the canopy manufactured by AWLC, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWLC within 30 days of purchase by the correct submission of this AWL Canopies Warranty Registration Card.

FORM DOWNLOAD LINK:

AWLC Warranty Registration Card

1 Year Hardware Warranty - Applicable to IX, IE and LE series canopies

The AWLC 1 Year Hardware Warranty is subject to the terms and conditions set out below:

AWLC warrants to the Original Purchaser that for one (1) years after the date of Product Handover from the AWLC factory to the Original Purchaser, that the canopy locks, lights, door warning system, central locking, electrical componentry, small parts, air vents, hinges and gas struts shall be free from structural defects due to material or workmanship.

The gas struts used to assist in opening the fibreglass doors are covered under a one (1) year limited manufacturer’s warranty against failure due to loss of pressure. This warranty does not cover damage due to misuse or neglect.

All AWLC Warranties will not apply where the product:

  • defect arises outside of the Warranty Period
  • is used for a purpose other than which it was designed
  • has been incorrectly fitted by any company or agent other than an Authorised Installer
  • has been subject to a lack of performance of Regular Maintenance or service per recommendations made by AWLC
  • is damaged as a result of vandalism, accident, collision
  • where changes to fuel cap and filler neck have been made
  • small parts and hardware attached to the canopy shell (refer 1 Year Hardware Warranty)
  • has been on-sold, assigned and/or reinstalled
  • paint damage to your vehicle, trailer or canopy
  • damage resulting from alterations, modifications or repairs undertaken by an unauthorised repairer
  • any charges incurred by any canopy returned to the factory, dealer or authorised agent for inspection before authorisation of warranty repairs
  • accelerated wear and tear resulting from using the canopy for permanent living
  • damage is considered fair wear and tear
  • build-up of dust through the joints between the canopy shell and the tray deck
  • if the vehicle, trailer, and canopy is towed by a vehicle other than a standard passenger vehicle
  • is subject to a natural disaster (including Force Majeure Event), exposure to chemicals that are not safe for canopy shell and hardware components
  • has been loaded more than the recommended load ratings per Australian Design Rules.
  • has been subject to incorrect, unusual, improper, misuse or negligent use, including abnormal, extreme off-road use or competitive racing
  • defect claimed is a fuse, battery, wiring and LED lights
  • or its components have been subject to alteration, including:
    • work has been carried out by unauthorised third party
    • products have had the serial number removed or defaced
  • the cost of removal or reinstatement of a part, or disassembly or reassembly of the unit of which it is a component
  • heat or sun damage to the canopy
  • any canopy sold to the Original Purchaser by anyone other than an AWLC
  • any item which AWLC has not been notified of within fourteen (14) days of the issue becoming apparent

Glass Breakage

AWLC does not offer any Warranty Period relating to the breakage or scratching of glass on any supplied products. This period commences at Product Handover.

Stress Cracks

Stress cracks in the fibreglass body that are caused by misuse, abuse, collision, unsecured loads, excessive weight on racks or tray, or competitive racing are not covered. If a stress crack occurs, it should be repaired without delay to prevent future failures due to neglect. Stress cracks in the exterior finish caused by impact are not covered under warranty.

The above list is not intended to be exhaustive, and AWLC may, at its absolute discretion, elect to refuse any warranty claim whatsoever.

3 Year Metal Canopy Structural Warranty - Applicable to TM series metal canopies

TM metal canopies are an Australian made canopy constructed from marine-grade, checker plate aluminium ensuring quality and longevity.

For more details on our 3 Year Metal Canopy Structural Warranty for the TM series, please click here.

This PDF document found here contains the necessary information used to register a new AWLC metal TM series canopy for a warranty. AWLC makes the warranties to the Original Purchaser of the canopy, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWLC within 30 days of purchase by the correct submission of this AWL Canopies Warranty Registration Card.

FORM DOWNLOAD LINK:

AWLC TM Series Metal Warranty Registration Card

Limitations

The 5 Year IX & IE Structural Warranty (IX & IE Structural Warranty), the 3 Year LE Structural Warranty (LE Structural Warranty), the 3 Year TM Meal Canopy Structural Warranty, and a 1 Year Hardware Warranty (Hardware Warranty) are the only warranty, express or implied that is provided by AWLC, concerning any product or canopy provided by AWLC. Each canopy model is subject to its own warranty terms and conditions as outline within. The benefits of this Warranty to AWLC customers are in addition to all other warranties, rights, and remedies available to customers under the Australian Consumer Law.

AWLC will not accept any responsibilities for incidental loss or damages. AWLC is not responsible for:

  • Any loss or damage to vehicle or items left in case of fire, theft, or any other cause beyond AWLC’s control
  • Any damage notified after the vehicle has left the AWLC factory or an Authorised Dealer / Agent
  • Any delays caused by the unavailability of parts or delays in parts shipments by the supplier or transporter

Vehicle Loading

The canopy and vehicle accessories that have been fitted to your vehicle by AWLC will increase the weight of your vehicle. We suggest Original Purchase re-weigh their vehicle with these fittings to obtain a revised vehicle weight. The gross vehicle mass of the vehicle should be recorded on the vehicle’s compliance plate or is available from the vehicle manufacturer. The difference between these weights (GVM – revised weight) is the maximum vehicle load and should not be exceeded.

You must allow for the weight of fuel and all occupants within this maximum vehicle load and load your vehicle appropriately. It is the responsibility of the drivers and / or the company they are employed with to ensure they do not overload the vehicle.

Colour Coding

As part of our additional extras, canopies can be colour coded to match your ute body. Canopies are colour coded to the paint manufacturers’ specifications. The process of colour coding is not the same as colour matching. We do not offer colour matching or claim an exact colour match between the canopy and the vehicle. Colour matching is undertaken by vehicle repairers who can accurately match the colour of your vehicle irrespective of factory paint variations. If you seek an exact colour match to your vehicle, we recommend consulting a panel beater for more information.

Structural and Hardware Warranty Claim

In the event of a warranted product failure, it is at the discretion of AWLC whether they repair or replace the defective part(s). AWLC reserves the right to replace any parts with current production parts of equal or greater quality and value.

All claims must be made to the authorised AWLC Dealer from which you purchased your canopy. Personal identification, along with proof of purchase and ownership of the original AWLC Canopy is required for all warranty claims. Warranty repairs and replacements will be undertaken by AWLC or an authorised repairer. Warranty repairs and replacements will be free of charge unless an on-site repair is requested, in which case a service call fee will apply.

Unless the Original Purchaser has prior written consent from AWLC, repairs undertaken by an unauthorised repairer will not be reimbursed.

Return Policy

If you wish to make a warranty claim, please contact AWLC to obtain a Return Authorisation Form. The Return Authorisation Form will need to be completed and provided to AWLC before returning goods for processing. AWLC will need to conduct an assessment on any Warranty claim to determine whether a repair, replacement or refund is appropriate.

All AWLC products have a back-to-base warranty; this means that the Original Purchaser is responsible for all shipping costs to and from our nominated service centre or dealer along with related freight insurances. Vehicles or products being returned to a nominated service centre or dealer must be signed off by an AWLC Representative within three days of Warranty completion.

Any unauthorised returns or incorrect forms will be refused by our After-Sales Department, and the goods will be returned to the sender at the sender’s expense.

In no case shall AWLC accept any responsibility or liability for indirect or consequential loss or damage extending beyond the cost of repairing or replacing the canopy or any expense resulting from the transportation of the canopy to or from the place of repair.

Warranty Claim Process

To make the warranty claim, the Original Purchaser must, during the Warranty Period:

  • Contact an AWLC Sales Representative by phone on 1800 295 295 or by email to [email protected]
  • Return the Product to AWLC (if able or located within 250km of Burleigh Heads showroom), and provide:
    • Proof of purchase of the Product; and
    • Full details of the alleged defect; and
    • High resolution images of defect; and
    • A Return Authorisation Form to AWLC. Once the form is returned, AWLC will evaluate the Product and determine, in its sole discretion, whether the conditions of this warranty have been met.
      • If AWLC determines that there is a defect in the Product, AWLC will, in its sole discretion, either repair or replace the Product or the defective part of the Product without charge to the Original Purchaser for parts or labour.
      • If AWLC determines that there is no defect in the Product, AWLC reserves the right to charge the Original Purchaser for any labour costs AWLC incurs in inspecting the Product.
  • All other expenses associated with the Original Purchaser making a warranty claim are the responsibility of the Original Purchaser.

This warranty is provided by Joska Pty Ltd trading AWL Canopies (AWLC) | P: 1800 295 295 | E: [email protected]

FORM DOWNLOAD LINK:

AWLC Return Authorisation Form


UPDATED: 18/05/2020